Privacy Policy

Last Updated: October 31, 2025

1. Introduction

BookMediFly ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, store, secure, access, transfer, and otherwise process your personal information when you use BookMediFly.com (the "Platform") and related services.

2. What personal information we collect

We may collect the following categories of personal information:

Information you provide directly: name, email address, phone number, mailing address, patient details (when applicable), billing or payment-related information, travel/transport booking details.

Automatically collected information: IP address, browser/device characteristics, referring/exit pages, operating system, date/time stamps, usage data (pages visited, clicks) and cookies or other tracking technologies.

Information from third parties: when you engage with Providers or Affiliates via the Platform, or when we obtain data from our service providers, partners or public sources.

3. How we use your information

We use your personal information for the following purposes:

To provide, operate and maintain the Platform and our services.
To facilitate introductions and referrals between you, Providers, and Affiliates.
To process and manage bookings, communications, confirmations, and related transactions (though the actual transport service is provided by Affiliates).
To improve, customise and personalise your experience (e.g., presenting relevant Affiliates or Providers).
To send you notifications, updates, promotional communications (where you consent) and respond to your inquiries.
To monitor, prevent or investigate fraud, abuse, security issues or misconduct.
To comply with legal obligations, enforce our Terms & Conditions, or respond to regulatory requests.

4. How we may share your information

We may disclose your personal information to:

Third-party Affiliates and Providers you choose to connect with via the Platform, to enable booking and service coordination.
Service providers, contractors or agents who assist us with platform operations (e.g., hosting, data analysis, customer service).
Authorities, regulators, or enforcement bodies when required by law or to protect rights, property or safety.
In connection with a merger, acquisition, sale of assets or change in control — your information may be transferred as part of that transaction.

We will not sell your personal information to third-parties for direct marketing or non-related purposes.

5. Cookies and tracking technologies

We use cookies and similar technologies to collect usage data, remember your preferences, provide functionality, analyse usage, and support our marketing activities. You can manage or disable cookies via your browser settings, but this may reduce some functionality of the Platform.

Google reCAPTCHA

We use Google reCAPTCHA v3 on our login and registration pages to protect against spam, abuse, and automated attacks. reCAPTCHA works invisibly in the background by analyzing user behavior to distinguish between humans and bots.

Data collected by reCAPTCHA includes: IP address, cookies, browser and device information, mouse movements, clicks, and other behavioral signals. This data is processed by Google and subject to Google's Privacy Policy.

By using our Platform, you consent to Google's data collection and processing for security purposes. For more information about reCAPTCHA, visit Google's Privacy Policy and Google's Terms of Service.

6. International transfers

Your personal information may be transferred to, and processed in, countries other than the one in which you reside — including the United States and other jurisdictions. In such cases, we will ensure appropriate safeguards are in place (such as contractual obligations, standard clauses or other measures) to protect your data in accordance with applicable law.

7. Data retention and security

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

Important: However, no internet transmission or storage system is completely secure and we cannot guarantee the absolute security of your information.

8. Your rights and choices

Depending on your jurisdiction, you may have rights including:

Request access to, correction of, or deletion of your personal information.
Object to or restrict certain processing of your information.
Opt-out of marketing communications.
Request a copy of your data in a portable format.

To exercise your rights, please contact us (details below). We may ask you to verify your identity before processing your request. Some rights may be limited under applicable law.

9. Children's privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will be revised. Your continued use of the Platform after changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact us

If you have questions or requests regarding this policy or our privacy practices, please contact:

📧 Email: support@bookmedifly.com

Our Commitment to Your Privacy

BookMediFly is committed to maintaining the confidentiality and security of your personal information. We will continue to review and update our privacy practices to ensure we meet the highest standards of data protection.