By using BookMediFly.com ("MediFly," "we," "us," or "our"), you agree to these Terms & Conditions ("Terms"). If you do not agree, please discontinue use of the Platform.
MediFly provides an online platform that allows Individuals, Providers, and Affiliates to connect for the purpose of arranging medical air and ground transport services.
An Individual is a patient, family member, guardian, or representative arranging transport for themselves or another person.
A Provider is a hospital, clinic, medical facility, case manager, or agency coordinating transport on behalf of a patient.
An Affiliate is an independent air-ambulance or medical-transport company operating flights, vehicles, or related services.
MediFly is not a medical transport operator or healthcare provider. We do not own, manage, control, or operate any aircraft, vehicle, or medical personnel. All travel services are provided directly by the Affiliates.
MediFly operates solely as an information and referral platform. We help connect Individuals and Providers to Affiliates but do not participate in, supervise, or guarantee any service.
By using MediFly, you acknowledge that:
You agree that:
MediFly does not collect or process payments on behalf of Affiliates or Providers.
Any payment, contract, refund, or dispute occurs directly between the Individual or Provider and the Affiliate.
MediFly may earn referral or affiliate commissions for certain bookings, but this does not influence pricing or create any warranty or endorsement.
All cancellations, delays, or changes are governed by the Affiliate's own policies. MediFly is not responsible for:
MediFly acts as an information and referral service only. We make reasonable attempts to verify Affiliate licensing, insurance, and accreditation; however, we cannot guarantee that such information is accurate, current, or free from misrepresentation.
MediFly is not liable for any act, error, omission, representation, warranty, breach, or negligence of any Affiliate, Provider, or other third party, including but not limited to:
All content and services provided by MediFly are offered "as is" and "as available." MediFly disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless MediFly, its owners, employees, affiliates, and agents from any claim, loss, damage, liability, or expense (including attorney fees) arising from:
All content on BookMediFly.com—including text, graphics, logos, and design—is the property of MediFly or its licensors. You may not reproduce, modify, or distribute any content without prior written consent.
Your use of the Platform is also governed by our Privacy Policy. By using BookMediFly, you consent to our collection and use of information as described therein.
These Terms are governed by the laws of the jurisdiction in which MediFly LLC is registered. However, where applicable law requires, disputes may also be governed by the laws of the location where the event occurred or where the user resides.
All claims or disputes shall be brought exclusively before the competent courts or arbitration venues of the applicable jurisdiction.
MediFly does not provide medical advice, diagnosis, treatment, or patient assessment.
Any information provided on this site is for general informational purposes only and should not be relied upon as medical judgment or guidance.
You should always consult qualified healthcare professionals before arranging or approving transport. MediFly is not responsible for medical decisions made by Affiliates, Providers, or medical staff before, during, or after transport.
This section applies specifically to Affiliates joining the BookMediFly platform during our Proof of Concept phase.
Affiliates who purchase an Annual Membership Credit of $15,000 unlock significant platform fee savings. Members pay a reduced 3.9% platform fee on all completed flights, compared to the standard 6.5% rate for non-members.
Members save 2.6% on every flight's platform fee. The more flights you complete, the more you save. With approximately 20 flights averaging $30,000, your accumulated savings can exceed your membership investment.
On a $100,000 flight:
At this rate, just 6 flights of $100,000 each would save you over $15,600—more than covering your annual membership.
Your membership becomes active upon payment confirmation and remains valid for one year from the activation date. Members can renew annually to maintain their discounted rate.
Platform fees are due within ten (10) business days of confirming payment receipt from the customer. Failure to remit payment within this period may result in assessment of late fees and temporary suspension from receiving new cases.
Affiliates must maintain truthful and verifiable documentation regarding all operational credentials, including FAA Part 135 certification, insurance, and aircraft information. Providing false, misleading, or incomplete information—or misuse of the platform—constitutes a material breach and may result in:
To be considered for reinstatement after delisting, the affiliate must contact support@bookmedifly.com to address the cause of removal. Reinstatement is at the sole discretion of BookMediFly and may require payment of a new Membership Credit and any additional costs associated with reactivation or renewed verification.
Participation in the platform constitutes agreement to these terms and acknowledgment that all fees and penalties are final and non-transferable.
Good Faith Approach: BookMediFly recognizes that the air medical transport industry occasionally faces unavoidable circumstances that require booking cancellations. We are committed to working with our affiliate partners in good faith to address these situations fairly.
Platform Fee Refunds: When a booking is cancelled by the customer after an affiliate has paid their platform fee to BookMediFly, refund eligibility will be evaluated on a case-by-case basis by our administrative team.
Evaluation Criteria: Each refund request is reviewed considering the specific circumstances, industry standards for medical air transport, and documentation provided by the affiliate. Common considerations include:
Refund Methods: Approved refunds may be issued as:
Process: Affiliates should submit refund requests through their admin dashboard or by emailing support@bookmedifly.com with the booking reference number and supporting documentation. Requests are typically reviewed within 3-5 business days.
Partnership Philosophy: We recognize that our affiliate partners are established, reputable operators in the medical aviation industry. As such, we approach refund requests with the understanding that our partners act professionally and in good faith. Our goal is to maintain long-term partnerships built on mutual trust and fair treatment.
Note: Platform fees are separate from customer payment arrangements. Refund eligibility relates solely to BookMediFly's platform fee and does not affect the affiliate's refund arrangements with customers, which are governed by the affiliate's own policies.
BookMediFly operates as a coordination and marketplace platform and does not collect, store, or process protected health information (PHI) or patient-identifiable data.
All data exchanged through the platform is limited to operational, logistical, and business information necessary to facilitate air transportation coordination.
BookMediFly maintains reasonable administrative, technical, and organizational safeguards—including encryption of sensitive data—designed to protect platform data against unauthorized access, loss, misuse, or disclosure.
Access to platform systems is restricted to authorized personnel and service providers who require access for operational purposes.
The platform is not intended for the transmission or storage of protected health information.
Users are responsible for ensuring that no patient-identifiable information is submitted through the platform. This includes, but is not limited to: patient names, medical record numbers, Social Security numbers, diagnoses, treatment plans, dates of birth, or any of the 18 HIPAA-defined identifiers.
If you believe protected health information has been inadvertently submitted, please contact us immediately at support@bookmedifly.com so we can take appropriate action.
While BookMediFly implements reasonable safeguards, no system is completely immune from disruption.
In the event of a security incident or service interruption, BookMediFly will take commercially reasonable steps to investigate, mitigate impact, and restore platform availability.
BookMediFly maintains backup and recovery procedures designed to support continuity of platform operations in the event of a system failure or outage.
For time-critical medical transport needs, users should maintain direct contact information for their preferred transport affiliates as a backup communication channel.
MediFly may modify these Terms at any time. Updates will be posted on BookMediFly.com with a new "Last Updated" date. Continued use of the Platform after any changes constitutes acceptance.
To the fullest extent permitted by law, MediFly follows the same standard limitation model used by online travel agencies such as Expedia®, Priceline®, and similar platforms.
Accordingly, MediFly:
By using this Platform, you expressly release MediFly from any and all liability arising out of or connected to your travel, transport, or medical arrangements.
For questions or concerns, contact:
📧 Email: support@bookmedifly.com
BookMediFly is committed to providing a safe, reliable, and transparent platform for air medical transport coordination. While we cannot control all aspects of transport services, we work diligently to connect you with qualified, certified affiliates who meet our platform standards.